| 1. What is your return or exchange policy? |
| Pleas refer to the "Our Policies" link located in the footer of this website for a complete review of our return and exchange policy. |
| last updated - 2009-01-21 01:08:25 |
|
 |
| 2. Where is Arrowmounts.com located? |
| We are located at: Arrowmounts C/O Bundle City, Inc. 747 Crocker Street, Los Angeles, CA 90021. Tel: 213-488-1200. Fax: 213-488-1244. |
| last updated - 2009-01-21 01:10:16 |
|
|
| 3. How do I place orders? |
| You my place your orders online using this website or by calling to our office at 213-488-1200. |
| last updated - 2009-01-21 01:11:36 |
|
|
| 4. When do I enter promotion code? |
| You can enter your promotion code on the Shopping Cart page during the checkout process. |
| last updated - 2009-01-21 01:12:57 |
|
|
| 5. How long dose it take to get my orders? |
| We usually try to ship within one to two business days after an order has been placed and payment has been cleared. There are certain circumstances where a particular payment may require additional follow-up. In these cases orders are placed in a manual review process until the payment or order concerns have been clarified. In these cases Arrowmounts reserves the right to delay shipment until all concerns have been cleared. Moreover, when choosing an expedited shipping method, it is important to note that the expedited shipping will start once the item has been shipped. You will need to allow adequate time for order processing. It is also important to note that once an order has been shipped, Arrowmounts.com cannot be held responsible for shipping delays that result from errors made by shipping companies. |
| last updated - 2009-01-21 01:17:47 |
|
|
| 6. Can I make changes to my order? |
| Yes, changes can be made to an order as long as the order has not been shipped yet. |
| last updated - 2009-01-21 01:18:12 |
|
|
| 7. How do I track my orders? |
| Your tracking number will be included in your shipment confirmation e-mail. You may also track your orders by logging into your account history. Your entire order history will be available upon log in. |
| last updated - 2009-01-21 01:19:10 |
|
|
| 8. When I place an order dose it guarantees that I have the merchandise? |
| We make very effort to ensure that all products on our website are adequately stocked. However, there may be times when items will be out of stock or placed on back order. Placing an order dos not guarantee availability of the merchandise. If a particular item in out of stock or on back order, it ill be removed from your order and a revised order form will be e-mailed to you. Arrowmounts.com reserves the right to limit quantities ordered for any product. |
| last updated - 2009-01-21 01:22:32 |
|
|
| 9. How do I know that my order is confirmed? |
| After placing an order on our web site an order confirmation will be sent to the e-mail address you on file for your order. |
| last updated - 2009-01-21 01:24:03 |
|
|
| 10. Why my order never arrived? |
| If you placed an order that has not arrived after adequate time has elapsed, it could be due to several reasons. The most common reason is that you did not click the "Confirm" button on the last page of the checkout process. |
| last updated - 2009-01-21 01:25:55 |
|
|
| 11. I add an item to my wish list and its gone why? |
| Quantities of items may vary. Items that are out of stock or on back-order may no longer be available in our system. |
| last updated - 2009-01-21 01:26:48 |
|
|
| 12. What is a back order? |
| Back order allows you to place an order for items temporary out of stock. |
| last updated - 2008-01-24 04:55:20 |
|
|
| 13. When will my backorder arrive? |
| After we receive the merchandise in our warehouse we will contact you and notify you that your merchandise has arrived and being processed for shipping |
| last updated - 2008-01-24 04:55:36 |
|
|
| 14. What forms of payment Arrowmounts.com dos accept? |
| Arrowmounts.com accepts the following payment methods: company check, cashier check or money order for approved customers, wire transfers, payment terms for customers who qualify for terms and credit cards including Visa, Master Card, American Express and Discover Card. Any refused shipment will result a 15% restocking fee. |
| last updated - 2009-01-21 01:29:32 |
|
|
| 15. Can I purchase products on credit terms? |
| Arrowmounts.com offers payment terms to customers who have submitted a dealer application, resale number and EIN number and have passed all requirements to qualify for terms. A credit card on file will be required for payment terms. Please contact us directly if you would like to submit an application to qualify for payment terms. Once your application is submitted, please allow adequate time for processing. We cannot guarantee that all customer will qualify for terms. |
| last updated - 2009-01-21 01:33:34 |
|
|
| 16. When will my credit card be charged? |
| Your credit card will be charged at the time your order is submitted on our website. |
| last updated - 2009-01-21 01:34:19 |
|
|
| 17. Is it secure to enter credit card information online? |
| Yes, entering credit card information during our checkout process and purchases made with credit cards is safe on our website. We use Secure Socket Layers (SSL), the most advanced online ordering security technology. All personal data, including credit card numbers, are encrypted, making it safe for online transactions. We also take reasonable steps to require third parties involved in fulfilling a customer transaction also maintain appropriate levels of security. |
| last updated - 2009-01-21 01:37:21 |
|
|
| 18. How do I unsubscribe from the email list? |
| Pleas click the "Unsubscribe" link located in our e-mail newsletters to be removed from our mailing list. |
| last updated - 2009-01-21 01:38:18 |
|
|
| 19. How do I search for an item? |
| Our web site is equipped with a very advanced search engine. You can either enter a keyword, model number or product name in the search box located in the upper left hand corner and then click the "Go" link to start your search. You can also perform an Advanced Search by narrowing down your search using our drop-down menus located in the search area. |
| last updated - 2009-01-21 01:40:30 |
|
|
| 20. How do I order your catalog? |
| You can easily download our catalog by accessing the "Download Zone" located in the right hand column of this website. |
| last updated - 2009-01-21 01:44:27 |
|
|
| 21. How can I find out about your special sales and events? |
| Please sign up for our newsletter to receive special updates and promotions. You can sign up for our newsletter by entering your e-mail address in the "Subscribe to Newsletter" section located in the right hand column of this website. |
| last updated - 2009-01-21 01:44:14 |
|
|
| 22. How can I access my account online? |
| You can access your account by clicking on the "My Account" link located on the right hand column of this website. You will be required to log in to access your account information. All of your account information is encrypted and fully secured to prevent unauthorized access. |
| last updated - 2009-01-21 01:46:47 |
|
|
| 23. How do I log in or register to this site? |
| You can log into your account by entering your log in information in the log in section of this website located in the right hand column. You can also register for a new account by clicking on the "Register" link and entering the required information. |
| last updated - 2009-01-21 01:49:00 |
|
|
| 24. How does Arrowmounts.com use my information? |
| Arrowmounts.com is committed to protecting your privacy. We pledge to keep all of your personal information confidential. It will never be shared without your written consent. We will not sell, trade, rent or disclose any information that identifies you to a third party. We use Secure Socket Layers (SSL), the most advanced online ordering security technology. All personal data, including credit card numbers, are encrypted, making it safe for online transactions. We also respect our customer’s preferences regarding unsolicited e-mail. If we do accidentally send e-mail that is not solicited, we provide an easy means to allow our customers to remove their name from our e-mail database in order to prevent future unsolicited e-mails. We maintain this “Do Not Contact” policy in order to respect our customer’s wishes. |
| last updated - 2009-01-21 01:51:09 |
|
|
| 25. Can I change my email address in my account? |
| Yes, please log into your account and make the appropriate changes there. |
| last updated - 2009-01-21 01:51:43 |
|
|
| 26. I lost my log in password. How do I find it? |
| If you forgot your password, you can have the system generate you a new one. Please click the "My Account" link located on the right hand column of this website. This will take you to a log in page. Please click on the "Password forgotten? Click Here" link. This will take you to a page that will allow you to enter your e-mail address so the system can send you a new password. |
| last updated - 2009-01-21 01:55:03 |
|
|
